06 Dec '17, 5pm

Louis Vuitton Turns to Facebook Bot to Chat Up Customers Online

Louis Vuitton Turns to Facebook Bot to Chat Up Customers Online

PARIS, France — Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram belts has launched a “virtual adviser” on Facebook Messenger for US clients, Palo Alto, California-based AI startup Mode.ai said in a statement Wednesday. The chatbot will answer queries for all things Louis Vuitton: searching the brand’s online catalog, pulling up catwalk shows and history about the brand, and giving tips for product maintenance. The move comes as owner LVMH, whose products also include Christian Dior perfumes and Dom Perignon Champagne, accelerates its efforts to bring its luxury goods empire into the digital age. This year the company launched multibrand e-commerce sites for both its fashion and beverage divisions, while Louis Vuitton rolled out its first e-commerce site in China. The brand also introduced its first s...

Full article: https://www.businessoffashion.com/articles/news-analysis/...

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Louis Vuitton turns to a Facebook bot to chat u...

bloomberg.com 06 Dec '17, 5pm

Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram ...

Louis Vuitton turns to Facebook bot to chat up ...

chicagotribune.com 06 Dec '17, 6pm

Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram ...

Louis Vuitton Turns to Facebook Bot to Chat Up ...

fortune.com 07 Dec '17, 4pm

Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram ...

Louis Vuitton turns to Facebook bot to chat up ...

fortune.com 07 Dec '17, 6pm

Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram ...

Louis Vuitton Turns to Facebook Bot to Chat Up ...

bloomberg.com 06 Dec '17, 2pm

Louis Vuitton is bringing in some robotic help for the holidays. The maker of $1,370 canvas duffle bags and $575 monogram ...

Louis Vuitton turns to a Facebook bot to chat up fashionistas online

Louis Vuitton turns to a Facebook bot to chat u...

scmp.com 07 Dec '17, 8am

Louis Vuitton is bringing in some robotic help for the holidays. The maker of US$1,370 canvas duffel bags and US$575 monog...

Louis Vuitton provides virtual assistant for 20...

luxurydaily.com 07 Dec '17, 5pm

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